Utilization Management of Residential Beds


SFBHN’s Utilization Management Department has primary responsibility in the management of Adult Mental Health and Substance Abuse Residential Treatment beds within its system of care.


The SFBHN Utilization Management Team are:


Adilen Cruz, MBA

Adult System of Care & Forensic Services Manager

Email: acruz@sfbhn.org


Erica Heiblum, M.S.

Adult System of Care Specialist

Email: eheiblum@sfbhn.org


Michelle Aguilera, MSW

Adult System of Care Specialist

Email: maguilera@sfbhn.org



Current (2017 – 2018) Residential Treatment Facilities (RTFs) within SFBHN’s system of Care are as follows:


Adult Mental Health


Level I Mental Health Residential Treatment

2 beds available at Guidance Care Center (Monroe County)



Level II Mental Health Residential Treatment


Agape Family Ministries

- Females only

- Must meet eligibility criteria


Fellowship House

- Primarily Males

- Must meet eligibility criteria



For placement in a Mental Health Residential bed, a referral form must be faxed / emailed to:




Adult Substance Abuse


SFBHN’s Utilization Management Department oversees:


- Utilization Management of Residential Level II Placements

- Management of the circuit centralized waitlist for Residential Level 2

- High Risk/High User Reviews
- Waitlist monitoring for Outpatient Services
- Coordination of services with Marchman Act Court, Drug Court and Dependency Court in Miami-Dade and Monroe County



Consumers must first receive an assessment to be considered for placement into a Residential Facility.  Screenings can be performed at:


  • Central Intake (Miami-Dade Community Action and Human Services Dept.)
    Walk-ins on weekdays from 8 AM – 2 PM
    3140 NW 76th Street
    Miami, FL 33147
    * Individual appointments for assessments can also be made at any of the SFBHN adult substance abuse providers.



After the assessment is completed, consumers seeking residential level II placement need to call SFBHN at 1-866-833-7477 daily (Monday – Friday) from 10 AM to 2 PM to be placed on the waiting list and check status of bed availability.


Consumers will be provided interim services until residential services are available. Interim services seek to provide engagement opportunities to the consumer until a placement becomes available.


Once a bed becomes available for waitlisted consumers, the SFBHN ASOC Specialist will inform the consumer of the residential substance abuse provider that he/she is being linked to, as well as his/her assigned bed number.


The consumer needs to coordinate with the treatment provider within three days of being offered the bed by SFBHN, or the bed will be released to the next consumer on the waitlist.



Our Substance Abuse Residential Network Providers are:


Provider Name Main Address Contact Number Residential Level
Agape Family Ministries

22790 SW 112th Ave.

Miami, FL  33170

305-235-2616 ext. 126

Contact: Patricia Robinson


Banyan Health Systems

(Casa Nueva Vida * Spectrum

140 NW 59 Street

Miami, FL  33127


Contact: David Duffy

Better Way of Miami

800 NW 28th St.

Miami, FL . 33127


Contact: Rose Marcial

Catholic Charities: St. Luke's Recovery

7707 NW 2nd Ave.

Miami, FL 33150


Contact: Sandra Valdes



Concept House

162 NE 49th St.

Miami, FL . 33137

305-751-6501 ext. 304

Contact: Dennis Iadorola




Here's Help, Inc.

15100 NW 27th Ave.

Opa Locka, FL . 33054

305-685-8201 ext. 225

Contact: Catalina Sanchez



Jessie Trice Community Health Center

2985 NW 54th Street

Miami, FL . 33142


Contact: Mr. Njie



Miami Dade County-Community Action and Human Services

Department / New Directions

3140 NW 76th Street

Miami, FL . 33147

786-878-6478 or


Contact: Nurse Susie



New Hope CORPS

1020 N. Krome Ave

Homestead, FL . 33030

786-243-1003 or


Contact: Herbert Jackson

The Village

3180 Biscayne Blvd.

Miami, FL 33137

305-573-3784 ext. 32404

Contact: Elyse Dermer






Peer Services


SFBHN’s Peer services team is available to assist the Peer community to better serve our consumers.  The role of SFBHN’s Peer team is to:


  • Answer the Consumer Hotline (1-888-248-3111) and provide counseling, information and referrals
  • Provide technical assistance and training to Peer Specialists at provider agencies
  • Participate in bimonthly Consumer Network meetings
  • Provide Peer Specialist Support and Peer Specialist Certification meetings
  • Oversee three Florida Assertive Community Treatment (FACT) Teams and provide utilization management



For questions, please contact:


Pam Ford, MS, CRPS-A

Peer Services Manager

Phone:  305-858-3335

Email: pford@sfbhn.org

Nondiscrimination Statement


In accordance with Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975, as well as other applicable local and state regulations, all SFBHN programs and services are available to all persons without regard to race, color, national origin, gender, disability, age, or sexual orientation. If you feel that you have been subjected to some form of discrimination by South Florida Behavioral Health Network or any of its employees, volunteers, or providers, then please contact: Jessica Rodriguez, Contract Management Supervisor, at (305) 858-3335.