Utilization Management of Residential Beds

 

SFBHN’s Utilization Management Department has primary responsibility in the management of Adult Mental Health and Substance Abuse Residential Treatment beds within its system of care.

 

The SFBHN Utilization Management Team are:

 

Adilen Cruz, MBA

Adult System of Care & Forensic Services Manager

Email: acruz@sfbhn.org

 

Erica Heiblum, M.S.

Adult System of Care Specialist

Email: eheiblum@sfbhn.org

 

Michelle Aguilera, MSW

Adult System of Care Specialist

Email: maguilera@sfbhn.org

 

 

Current (2017 – 2018) Residential Treatment Facilities (RTFs) within SFBHN’s system of Care are as follows:

 

Adult Mental Health

 

Level I Mental Health Residential Treatment

2 beds available at Guidance Care Center (Monroe County)

 

 

Level II Mental Health Residential Treatment

 

Agape Family Ministries

- Females only

- Must meet eligibility criteria

 

Fellowship House

- Primarily Males

- Must meet eligibility criteria

 

 

For placement in a Mental Health Residential bed, a referral form must be faxed / emailed to:

 

• Adult System of Care Specialist and/or Adilen Cruz
  Phone: 305-858-3335
  Fax: 305-860-4869
  Email: acruz@sfbhn.org, maguilera@sfbhn.org

 

 

Adult Substance Abuse

 

SFBHN’s Utilization Management Department oversees:

 

- Utilization Management of Residential Level II Placements

- Management of the circuit centralized waitlist for Residential Level 2

- High Risk/High User Reviews
- Waitlist monitoring for Outpatient Services
- Coordination of services with Marchman Act Court, Drug Court and Dependency Court in Miami-Dade and Monroe County

 

 

Consumers must first receive an assessment to be considered for placement into a Residential Facility.  Screenings can be performed at:

 

• Central Intake (Miami-Dade Community Action and Human Services Dept.)
  Walk-ins on weekdays from 8 AM – 2 PM
  3140 NW 76th Street
  Miami, FL 33147
  305-694-2766
  * Individual appointments for assessments can also be made at any of the SFBHN adult substance abuse providers.

 

 

After the assessment is completed, consumers seeking residential level II placement need to call SFBHN at 1-866-833-7477 daily (Monday – Friday) from 10 AM to 2 PM to be placed on the waiting list and check status of bed availability.

 

Consumers will be provided interim services until residential services are available. Interim services seek to provide engagement opportunities to the consumer until a placement becomes available.

 

Once a bed becomes available for waitlisted consumers, the SFBHN ASOC Specialist will inform the consumer of the residential substance abuse provider that he/she is being linked to, as well as his/her assigned bed number.

 

The consumer needs to coordinate with the treatment provider within three days of being offered the bed by SFBHN, or the bed will be released to the next consumer on the waitlist.

 

 

Our Substance Abuse Residential Network Providers are:

 

Provider Name	Main Address	Contact Number	Residential Level
Agape Family Ministries	22790 SW 112th Ave. Miami, FL  33170	305-235-2616 ext. 126 Contact: Patricia Robinson	II
Banyan Health Systems (Casa Nueva Vida * Spectrum	140 NW 59 Street Miami, FL  33127	305-759-8888 Contact: David Duffy	II
Better Way of Miami	800 NW 28th St. Miami, FL . 33127	305-634-3409 Contact: Rose Marcial	II
Catholic Charities: St. Luke's Recovery	7707 NW 2nd Ave. Miami, FL 33150	305-795-0077 Contact: Sandra Valdes	II IV
Concept House	162 NE 49th St. Miami, FL . 33137	305-751-6501 ext. 304 Contact: Dennis Iadorola	II III IV
Here's Help, Inc.	15100 NW 27th Ave. Opa Locka, FL . 33054	305-685-8201 ext. 225 Contact: Catalina Sanchez	II IV
Jessie Trice Community Health Center	2985 NW 54th Street Miami, FL . 33142	305-637-6498 Contact: Mr. Njie	II IV
Miami Dade County-Community Action and Human Services Department / New Directions	3140 NW 76th Street Miami, FL . 33147	786-878-6478 or 786-878-6480 Contact: Nurse Susie	II IV
New Hope CORPS	1020 N. Krome Ave Homestead, FL . 33030	786-243-1003 or 786-243-0501 Contact: Herbert Jackson	II
The Village	3180 Biscayne Blvd. Miami, FL 33137	305-573-3784 ext. 32404 Contact: Elyse Dermer	II III IV

 

 

Peer Services

 

SFBHN’s Peer services team is available to assist the Peer community to better serve our consumers.  The role of SFBHN’s Peer team is to:

 

• Answer the Consumer Hotline (1-888-248-3111) and provide counseling, information and referrals
• Provide technical assistance and training to Peer Specialists at provider agencies
• Participate in bimonthly Consumer Network meetings
• Provide Peer Specialist Support and Peer Specialist Certification meetings
• Oversee three Florida Assertive Community Treatment (FACT) Teams and provide utilization management

 

 

For questions, please contact:

 

Pam Ford, MS, CRPS-A

Peer Services Manager

Phone:  305-858-3335

Email: pford@sfbhn.org