Quality Assurance & Quality Improvement

Quality Assurance & Quality Improvement

We systematically monitor and evaluate services provided by subcontractor agencies in our network. The resulting aim is to improve the process, outcome and efficiency of the complex delivery of behavioral healthcare.

The QA/QI programs are data guided activities that bring about improvements in health care delivery in particular settings. Results allow South Florida Behavioral Health Network to learn something about the individuals receiving treatment for the benefit of others like them.

CQI Plan FY 13-15

Annual Report 2012-13

Notice of Privacy

SFBHN Consent Form  English/Spanish/Creole


Comprehensive, Continuous, Integrated System of Care Initiative

Mission Statement

The mission of the District 11 Project Leadership Team (PLT) is to oversee, through the CCISC framework, the development, transformation, implementation, evaluation, and improvement of a welcoming, accessible, culturally competent, integrated, continuous and comprehensive system of care. This system of care is for individuals and families with needs including for substance abuse and/or mental health intervention, prevention, treatment and recovery services. Based on the PLT’s awareness that among the individuals and families served, complex co-occurring needs are the expectation rather than an exception.

Welcoming Policy

The below Welcoming Policy was drafted by the Policy Subcommittee as part of the District 11 Co-Occurring Comprehensive, Continuous, Integrated System of Care (CCISC) Initiative. The Policy is intended to serve as exemplary for the Substance Abuse and Mental Health providers towards creating a welcoming atmosphere for all individuals seeking treatment services.

In accordance with the Department of Children & Families’ Memorandum of Agreement for Co-Occurring Psychiatric and Substance Disorders (June 2004), all substance abuse and mental health providers will gladly welcome children, adolescents, adults, aging adults, and their families, regardless of race, gender, ethnicity, religion and/or sexual preference, seeking substance and/or mental health services. All individuals will be treated with respect and understanding and will be welcomed into our system of care. Necessary interviews, screening and assessment will be conducted in order to determine services needed. Individuals will be linked and/or referred based on their unique needs, regardless of the door through which they enter the system. Families include biological families, current caregivers, and others viewed as significant in the life of the client.

It is believed that co-occurring psychiatric and substance problems are frequently present but not always recognized. During every phase of treatment/recovery, clients will be offered individualized screening and assessment, case management, treatment, and referral. The Department of Children & Families in collaboration with the community network of providers, stakeholders and community representatives has adopted a Best Practices model called CCISC (Comprehensive Continuous, Integrated System of Care) which espouses an integrated clinical treatment and recovery philosophy that makes sense from the perspective of both the mental health system of care and the substance abuse treatment/ recovery system.

As noted in the literature, Welcoming is only one component of the CCISC, but it represents an important strategic starting place to initiate a more comprehensive system change process that applies not only to clients but to their families. The success of this concept depends on staff “engaging in care” with an individual in need of assistance even if they cannot immediately be served by that program. Communicating a sincere desire to engage the client as soon as possible as well as to Welcome that person into the system as a whole. (Minkoff & Cline, 2004)

CCISC Resources

Action Plan Template

CCISC COD Tip 42 Appendices

CCISC Introduction Presentation



Screening, Assessment and Treatment Planning

CYFS Seminar

Integrated Recovery Plan Template

Integrated Child and Family Recovery Plan TemplateTIC Referral Directory Revised- 3.7.16

Integrated Child and Family Treatment Practice Guidelines

12 Steps for Agencies and Programs

12 Steps for Clinicians

2007 Bibliography

Marchman Act Adult Package

Marchman Act Juvenile Package

Trauma Informed Care

TIC Referral Directory Revised- 3.7.16

Fallot Tool Explanation

Fallot Self-Assessment Scale

NIATx Walk Through Recording Template


TIC FADAA Presentation

TIC Implementation Plan

Southern Region TIC Implementation Plan

Testing Adult (Spanish)

PTSD Self Assessment

TIC Strategic Plan 2012

National Association of State Mental Health Program Directors

Cognitive Processing Therapy

Substance Abuse and Mental Health Services Administration

National Child Traumatic Stress Network

National Child Traumatic Stress Network – Administration and Scoring of the UCLA Tool

International Society for Traumatic Stress Studies

Trauma Informed Program Self-Assessment Survey Results 2013

Introduction to Trauma Informed Care PPT    English/Spanish/Creole