We systematically monitor and evaluate services provided by subcontractor agencies in our network. The resulting aim is to improve the process, outcome and efficiency of the complex delivery of behavioral healthcare.
The QA/QI programs are data guided activities that bring about improvements in health care delivery in particular settings. Results allow South Florida Behavioral Health Network to learn something about the individuals receiving treatment for the benefit of others like them.
The mission of the District 11 Project Leadership Team (PLT) is to oversee, through the CCISC framework, the development, transformation, implementation, evaluation, and improvement of a welcoming, accessible, culturally competent, integrated, continuous and comprehensive system of care. This system of care is for individuals and families with needs including for substance abuse and/or mental health intervention, prevention, treatment and recovery services. Based on the PLT’s awareness that among the individuals and families served, complex co-occurring needs are the expectation rather than an exception.
The below Welcoming Policy was drafted by the Policy Subcommittee as part of the District 11 Co-Occurring Comprehensive, Continuous, Integrated System of Care (CCISC) Initiative. The Policy is intended to serve as exemplary for the Substance Abuse and Mental Health providers towards creating a welcoming atmosphere for all individuals seeking treatment services.
In accordance with the Department of Children & Families’ Memorandum of Agreement for Co-Occurring Psychiatric and Substance Disorders (June 2004), all substance abuse and mental health providers will gladly welcome children, adolescents, adults, aging adults, and their families, regardless of race, gender, ethnicity, religion and/or sexual preference, seeking substance and/or mental health services. All individuals will be treated with respect and understanding and will be welcomed into our system of care. Necessary interviews, screening and assessment will be conducted in order to determine services needed. Individuals will be linked and/or referred based on their unique needs, regardless of the door through which they enter the system. Families include biological families, current caregivers, and others viewed as significant in the life of the client.
It is believed that co-occurring psychiatric and substance problems are frequently present but not always recognized. During every phase of treatment/recovery, clients will be offered individualized screening and assessment, case management, treatment, and referral. The Department of Children & Families in collaboration with the community network of providers, stakeholders and community representatives has adopted a Best Practices model called CCISC (Comprehensive Continuous, Integrated System of Care) which espouses an integrated clinical treatment and recovery philosophy that makes sense from the perspective of both the mental health system of care and the substance abuse treatment/ recovery system.
As noted in the literature, Welcoming is only one component of the CCISC, but it represents an important strategic starting place to initiate a more comprehensive system change process that applies not only to clients but to their families. The success of this concept depends on staff “engaging in care” with an individual in need of assistance even if they cannot immediately be served by that program. Communicating a sincere desire to engage the client as soon as possible as well as to Welcome that person into the system as a whole. (Minkoff & Cline, 2004)