Incident Reporting & Hotline

Incidents must be reported to SFBHN in writing within 24 hours of occurrence/discovery. Critical Incidents must be reported immediately to Joanna Cardwell at 786-507-7455.

Provider fraud waste & abuse can also be reported to our critical incident report line or e-mail us at

Consumer Hotline

If you need assistance and/or have any questions related to mental health, substance abuse and/or other community services, please call the Consumer Hotline at



Mobile Crisis Team

24 hours a day, 7 days a week

(305) 774-3616 | (305) 774-3617


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